Policies

We bake in small batches in Trivandrum and ship brownies across India.
Here’s everything you need to know before placing your order.

 

Shipping

Shipping Policy & Packaging

• Each order is carefully packaged to preserve the quality and integrity of our products during transit, ensuring a perfect experience upon arrival.

Pan India Deliveries 

• Shipping & Packaging Charges: ₹350
• Order Processing Time: 1-2 working days
• Delivery Timeline: 4-6 working days
• Express Delivery: Available starting from ₹3,000 (cost may vary based on order size and shipping distance)

Local Deliveries (Within Trivandrum)

• Cakes: Delivered on the selected date and time at checkout.
• Chocolates & Confectioneries: Delivered within 4-5 working days.
• Delivery Charges: Based on serviceable pin code, or porter charges

 

Returns & Refunds

Cancellation Policy

• We do not offer cancellations or refunds once an order is confirmed.

Refund & Replacement Policy for Damaged Products

• Should your product arrive damaged, we kindly request that you provide clear images of the damaged product and packaging.
• Our team will carefully review the claim and, if validated, offer store credit for the value of the damaged product within 15 days.